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I am so confident in the manufacturing and materials used in my bags (made after December 2018) that I now offer a 10 year guarantee. So if something fails that is directly attributable to our making process or to a failure of materials we use we will repair or replace at our cost.
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SHIPPING POLICY RETURNS PRIVACY STATEMENT TERMS OF SERVICE SHIPPING POLICY Click here for Shipping Policy RETURNS Click here for the Returns Policy PRIVACY STATEMENT ----SECTION 1 - WHAT DO...
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Shipment Processing Time We generally try to process order within 48 hours of receiving it (Monday to Friday 8:00am to 4pm). In cases where the item purchased is a pre-order,...
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Jack's VIP Club is a smart way for you to unlock discounts and other rewards as well as be the first to know about special offers and new designs. We also...
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General Returns Policy How long do I have to return the item? 5 days after receiving the order. Unless the return is for a fault or if we agree that...
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If you have previously ordered from me and want to check the balance on your reward points simply login and click the Check Rewards tab on the bottom left of your...
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A PRE-ORDER is a purchase that is made before the item is available to send. In other words, if you purchase something on PRE-ORDER it won't immediately go out for...
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**Understanding DDU and DDP - Taxes and Duties**Each country has their own rules and laws relating the collection of taxes from items purchased over the internet. Where I can I,...
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Where are Jack Stillman Bags Made? Jack Stillman is a family owned Australian business, based in Fremantle WA and founded in 2014. Read our story here. All Jack Stillman products are handmade...
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