Support Articles

10 Year Warranty

I am so confident in the manufacturing and materials used in my bags (made after December 2018) that I now offer a 10 year guarantee. So if something fails that is directly attributable to our making process or to a failure of materials we use we will repair or replace at our cost.

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Terms and Conditions

  SHIPPING POLICY RETURNS PRIVACY STATEMENT TERMS OF SERVICE SHIPPING POLICY Click here for Shipping Policy RETURNS  Click here for the Returns Policy PRIVACY STATEMENT ----SECTION 1 - WHAT DO...

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Shipping Policy

Shipment Processing Time We generally try to process order within 48 hours of receiving it (Monday to Friday 8:00am to 4pm).  In cases where the item purchased is a pre-order,...

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Jack's VIP Club

Jack's VIP Club is a smart way for you to unlock discounts and other rewards as well as be the first to know about special offers and new designs. We also...

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Returns / Refunds Policy

General Returns Policy   How long do I have to return the item? 5 days after receiving the order. Unless the return is for a fault or if we agree that...

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What is a Pre-Order

A PRE-ORDER is a purchase that is made before the item is available to send. In other words, if you purchase something on PRE-ORDER it won't immediately go out for...

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Duties and Taxes (DDU and DDP)

**Understanding DDU and DDP - Taxes and Duties**Each country has their own rules and laws relating the collection of taxes from items purchased over the internet. Where I can I,...

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Where are your bags made?

Where are Jack Stillman Bags Made? Jack Stillman is a family owned Australian business, based in Fremantle WA and founded in 2014. Read our story here. All Jack Stillman products are handmade...

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