Support Articles

If you have previously ordered from me and want to check the balance on your reward points simply login and click the Check Rewards tab on the bottom left of your screen.By clicking on the Check Rewards tab, the following window will...
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A PRE-ORDER is a purchase that is made before the item is available to send. In other words, if you purchase something on PRE-ORDER it won't immediately go out for fulfilment and it won't be sent to you until the...
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**Understanding DDU and DDP - Taxes and Duties**Each country has their own rules and laws relating the collection of taxes from items purchased over the internet. Where I can I, take the burden of this for you, my international customers...
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We make our products in-house. Most manufacturers outsource their manufacturing to private factories who also make products for other brands. The downside of this is that if that private factory wants to cut costs or churns through workers, the quality levels...
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